Privacy Policy

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.

2. Responsibilities

Mark Wait is responsible for ensuring that this notice is made available to data subjects prior to Mark Wait Funeral Service collecting/processing their personal data.

2.1 All Employees of Mark Wait Funeral Service who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Privacy notice

3.1 Who are we?

Mark Wait Funeral Service, 19 Arlington Avenue, Montagu Newcastle upon Tyne NE3 4TS. Has been requested to carry out funerals pre need and at need funerals at your request.

The personal data we would like to process on you is:

Personal data type:
Your Name
Your Address
Your contact number
Your email address

The personal data we collect will be used for the following purposes:

· For the fulfilment of your funeral service

· For the fulfilment of your pre need funeral plan

· For the fulfilment of monumental headstone/memorial

· Future marketing

Our legal basis for processing for the personal data:

· fulfilment of a contract

Any legitimate interests pursued by us, or third parties we use, are as follows:

· Cemetery and Crematoria

· Ministers/Celebrants

· Monumental mason

· Debt recovery agents

· Charitable Organisations

The special categories of personal data concerned are:

· Religious Beliefs

3.2 Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Mark Wait Funeral Service to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

3.3 Disclosure

Mark Wait Funeral Service will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

· A crematorium for the purpose of organising cremation of the deceased

· A cemetery for the purpose of organising burial of the deceased

· A nominated celebrant or vicar for the purpose of arranging details of the funeral service

· A musician for the purpose of liaising with you for your musical choices for the funeral service

· General practitioner for the purpose of liaising with you regarding a death.

· Coroners office for the purpose of liaising with you investigating a death.

· Florist for the purpose of liaising with you for your flower choice

· Debt recovery agents

3.4 Retention period

Mark Wait Funeral Service will process personal data for as long as is necessary to allow us to fulfil your funeral services and beyond and will store the personal data for a period we feel necessary.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

· Right of access – you have the right to request a copy of the information that we hold about you.

· Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

· Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

· Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

· Right of portability – you have the right to have the data we hold about you transferred to another organisation.

· Right to object – you have the right to object to certain types of processing such as direct marketing.

· Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

· Right to judicial review: in the event that Mark Wait Funeral Service refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

3.6 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Mark Wait Funeral Service (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Mark Wait Funeral Service

The details for each of these contacts are:

Supervisory authority contact details Mark Wait Funeral Service
Contact Name: Information Commissioner’s Office Mark Wait
Address line 1: 19 Arlington Avenue
Address line 2: Newcastle upon Tyne
Address line 3: NE3 4TS
Address line 4:
Address line 5:
Telephone: 0303 123 1113 0191 2856635

Online privacy statement

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Mark Wait Funeral Service will collect and use your personal data for provision of services, cookies, complaints etc.

Why does Mark Wait Funeral Service need to collect and store personal data?

In order for us to provide you with a complete funeral service we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Mark Wait Funeral Service would contact you for separate consent.

Will Organisation Name share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Mark Wait Funeral Service in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of Mark Wait Funeral Service When they no longer need your data to fulfil this service, they will dispose of the details in line with Mark Wait Funeral Service procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Mark Wait Funeral Service use the personal data it collects about me?

Mark Wait Funeral Service will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Mark Wait Funeral Service is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Mark Wait Funeral Service contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

Mark Wait Funeral Service at your request, can confirm what information we hold about you and how it is processed. If Mark Wait Funeral Service does hold personal data about you, you can request the following information:

· Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.

· Contact details of the data protection officer, where applicable.

· The purpose of the processing as well as the legal basis for processing.

· If the processing is based on the legitimate interests of Mark Wait Funeral Service or a third party, information about those interests.

· The categories of personal data collected, stored and processed.

· Recipient(s) or categories of recipients that the data is/will be disclosed to.

· How long the data will be stored.

· Details of your rights to correct, erase, restrict or object to such processing.

· Information about your right to withdraw consent at any time.

· How to lodge a complaint with the supervisory authority.

· Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

· The source of personal data if it wasn’t collected directly from you.

· Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

4. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we request you leave our website.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

1.1. to track how you use our website

1.2. to record whether you have seen specific messages we display on our website

1.3. to keep you signed in our site

1.4. to record your answers to surveys and questionnaires on our site while you complete them

1.5. to record the conversation thread during a live chat with our support team

We provide more information about the cookies we use in our cookie policy.

Updated 22nd May 2018